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Terms of Service

Last updated: October 24, 2025

1. Acceptance of Terms

By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Trackinst provides comprehensive IT services including but not limited to:

  • Cloud migration and management services
  • Cybersecurity solutions and consulting
  • Software development and customization
  • Network infrastructure setup and maintenance
  • Data analytics and business intelligence
  • 24/7 IT support and help desk services
  • Digital transformation consulting

3. Service Level Agreement

We are committed to providing high-quality services and will make every effort to meet agreed-upon deadlines and specifications. However, we cannot guarantee that our services will be uninterrupted or error-free.

4. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

  • Invoices are due within 30 days of receipt
  • Late payments may incur additional charges
  • Services may be suspended for non-payment
  • All prices are subject to applicable taxes

5. Intellectual Property

All intellectual property rights in our services, including software, documentation, and methodologies, remain our property unless otherwise agreed in writing. Client data and proprietary information remain the property of the client.

6. Confidentiality

We maintain strict confidentiality regarding all client information and will not disclose any confidential information to third parties without written consent, except as required by law.

7. Limitation of Liability

Our liability for any claims arising from our services is limited to the amount paid for the specific services giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

8. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

9. Termination

Either party may terminate services with 30 days written notice. We reserve the right to terminate services immediately for breach of these terms or non-payment.

10. Governing Law

These terms are governed by the laws of the jurisdiction in which Trackinst operates. Any disputes will be resolved through binding arbitration.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page and will become effective immediately upon posting.

12. Contact Information

For questions about these terms of service, please contact us:

Email: [email protected]

Phone: +966 59 771 6771

Address:
Office 6, Building 24, Iskan Mather, Riyadh, KSA

Trackinst

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Contact Info

+966 59 771 6771

[email protected]

Office # 6, Mather Complex, Al Olaya, Building 24, Riyadh 12554

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